I was absolutely disgusted to see how vile the environment was in the fish tanks. There were two Betta fishes in tiny tanks next to each other where they are slowly dying. Their fins are literally rotting because of how dirty the tank water is kept and lingering at the bottom of the tank which implies how unwell they are. How sick you must be to treat an animal like that, regardless of how small they are. None of the tanks were clean and all of the fish are cramped together in very unfit conditions. How you get away with it baffles me and how you can happily work in a place like that is beside me. Please don’t support companies like this because it’s so unfair to the animals lives. I won’t be supporting a company like this ever again. Vile.
Shopped here a bunch of times for things for our cat over the past few months. I'm a first time pet owner and had some questions during my visits, always received helpful assistance and was treated well. I've been ordering supplies such as litter through the app regularly and with an issue with a current delivery called the store for help, alas they can't help with distribution centre issues but the person on the phone was genuinely apologetic and tried to help me as best as she could. All in all 5* for the store. Recently Pets at Home have switched from DPD to Hermes/Evri for deliveries and this is my first order since the switch. Hermes are, of course, total bandits, and because of this I'll probably switch from Pets at Home to a different company if I can find similarly cheap litter elsewhere. Not a problem for the store, but hoping that somebody at HQ will be reading this!
The staff are lovely and make sure you are looked after....however getting out of Eastgate carpark was appalling. It took me just over an hour..not designed well at. Has to be the worst experience ever..whoever designed it needs to be stopped from designing more or shot..
They groomed my dog!, I didn't even ask them too... I only went in for a fish... Still I thought it was class.
Omg what rubbish staff who know nothing about fish!! The dumb staff wouldn't sell 4 little fish to go in a 400 litre tank said to many fish how thick think they need more training ???? so I went to a proper shop in Brislington and ended up buying £80 of stuff. Pets at home never again I used to buy a lot for dog,fish,hamter chickens.go to proper independent shops who know what they are on about. Absolutely rubbish stay away
