Bought some lovely looking silver hoop twist earrings over the weekend, they cost £22 half price, originally £44. Got home and as soon as I took them out of the bag I noticed one of the earrings had a weak clasp and was not secure, also noticed that they were flimsy, I put them on twice and both times the dodgy earring just fell out, they cannot be worn because of this, a dodgy earring, like it was seconds, not very well made. I cannot believe that these earrings were originally £44 they’re not even worth £22. I want my money back, not happy with the product - very poor quality.
Just felt the need to applaud the service I received recently at Bristol branch. I was served by Joanne & she went above & beyond helping me choose some items to use up a credit note. She was enthusiastic & patient throughout with a constant smile, she is a credit to the store. Will also say other lady that was present was also very nice!!????
Tend to buy my jewelry here, especially Stirling silver earrings and bracelets for me or as gifts. Helpful staff. If opposite Cabot circus.
Came into store today in hopes of finding a ring after receiving bad service at another jewellers in town. After seeing a few that I liked, I was served by a young lady named Aimee. Unfortunately, the rings that I had selected to look at they did not have in My size. But Aimee seemed to be extremely polite and helpful. She advised me to look online to see if my size was available there and even took the time to write down each of the rings codes for me. Even after all this she still apologised for the small wait I had whilst she brought out the rings and explained that she was a new member of staff, although there was no issue with this as she was rather efficient. Such a delightful young girl, could not have received better customer service!
I entered the Warren James store today, I was served by Catherine and two other assistants (unfortunately forgotten their names). They went above and beyond with their service, I was genuinely very impressed with the excellent service. Ended up making a few purchases due to their opinions with helping me decide what Jewlerry I wanted. Thanks for the help!
